FAQ's - Shipping, Returns & Our Cashmere Quality

See all of our FAQ's here

SHIPPING & RETURNS

How much is shipping?
We charge a flat rate of $9.95 across Australia and $15 to New Zealand , unless otherwise stated. Esperance & Co offer free express shipping on orders over $300 in Australia and New Zealand.

We charge a flat rate of £10 to ship to the UK. We use DHL International.

Can I return my order?
Esperance & Co offer an exchange only and store credit policy on change of mind returns.
ALL SALE ITEMS ARE FINAL AND CANNOT BE RETURNED, EXCHANGED OR REFUNDED.
Faulty Product Returns
If an item is faulty, we will provide an exchange or refund provided the item is returned within 30 days with proof of purchase.

View our full returns policy here

CASHMERE COLLECTION

Is your cashmere responsibly sourced & good quality?

Esperance & Co cashmere is gentle on your skin and the environment.

Our supplier, Alashan Cashmere, takes a great deal of care in ensuring cashmere is responsibly sourced. Their knitting partner has earned The Good Cashmere Standard, an independent standard that aims to improve the lives of farmers, cashmere goats and the environment. Alashan Cashmere and their knitting partner have achieved Bluesign Certification and their factories are WRAP (Worldwide Responsible Accredited Production) certified.

You can feel good about the cashmere you’re wearing, and it will feel good on you.

What is the sizing of your toppers?
Our cashmere toppers comfortably fit AU sizes of 4 to 20.

See all of our FAQ's here